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Total Quality Management (TQM)

Different Approaches To Total Quality Management in Japan and the West

Inspirational Micro-course by Vadim Kotelnikov

Founder, Inspirational Business e-Coach


TQM refers to an integrated approach by management to focus all functions and levels of an organization on quality and continuous improvement. Over the years TQM has become very important for improving a firm's process capabilities in order to achieve fit and sustain competitive advantages. TQM focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. TQM is not a complete solution formula as viewed by many formulas can not solve managerial problems, but a lasting commitment to the process of continuous improvement.